Training Operations and Development Support Officer

About the role

HE Space, a space company specialising in managed services and human resources for the international space sector, is hiring a Training Operations and Development Support Officer in Noordwijk, Netherlands. The role supports the European Space Agency (ESA) in defining and implementing its PM&C Academy, covering learning levels, operating models, scheduling, enrolment and logistics.

Key responsibilities

• Support ESA in defining and selecting the operating model for the PM&C Academy and develop at least two alternative models, assessing their pros, cons, risks and opportunities.
• Define delivery approaches for Awareness, Foundation and Advanced training levels, including scheduling, stakeholder roles, on-site, online and hybrid formats, and enrolment mechanisms.
• Estimate the effort required from ESA and other stakeholders, including workforce and operational impacts, and set comparison criteria for evaluating the options.
• Support the evaluation and selection process, document the chosen delivery model and plan implementation across deployment waves.
• Maintain the training schedule and delivery plans, manage participant registration and enrolment, and coordinate communications with participants, trainers and stakeholders.
• Organise launch and go-live activities and coordinate logistics for on-site, online and hybrid sessions, including resources, facilities and tools.
• Interface with ESA stakeholders and subject-matter experts, collect attendance data and support monitoring and evaluation of the Academy.

Required profile

• Masters degree in Education or a relevant discipline.
• Minimum 4 years of relevant experience.
• Expertise in adult learning methodologies, instructional design, curriculum development and professional learning programmes and academy frameworks.
• Experience designing, developing and implementing projects.
• Excellent communication skills and fluency in English (mandatory); knowledge of another European language is an advantage.