Front Office Host

About the role

As the Front Office Host at Conscious Hotel Utrecht, you will be the welcoming face of the property. You will manage guest arrivals, operate the self‑check‑in system, share local Amsterdam‑style tips, and promote sustainable services such as bike rentals and eco‑friendly products. The role also includes preparing high‑quality coffee, tea, and bar service, ensuring every guest leaves with a smile.

Key responsibilities

• Check‑in and check‑out guests, including late arrivals.
• Assist guests with the self‑check‑in kiosk.
• Provide local recommendations and sell bike rentals or sustainable merchandise.
• Prepare coffee, tea, and bar beverages, including milk frothing.
• Handle guest inquiries, complaints, and special requests.
• Maintain a tidy front‑desk and bar area while working independently.

Required profile

• Availability for a full‑time schedule of 4‑5 days per week, including weekends and holidays.
• Strong hospitality instinct and ability to anticipate guest needs.
• Experience in international hotels or the broader hospitality sector.
• Fluent in English and Dutch.
• Preferably residing in or near Utrecht.
• Team‑player who can also work autonomously.
• Experience with complaint handling; HACCP knowledge is a plus.

Required skills

• HACCP knowledge

What we offer

• Salary in line with the collective labour agreement for hospitality (reference scale 4).
• Travel allowance for commutes over 15 km.
• Review bonus based on guest feedback.