Associate Director, GBS Supply Chain Business Partner (EMEA)

About the role

Kraft Heinz is looking for an experienced supply chain professional to define and execute a multi-year transformation roadmap across GBS Supply Chain and Order Management for its Europe and Middle East Africa regions. The role leads the strategic partnership between GBS and the business units, setting up an operating model that improves ways of working, customer satisfaction and operational effectiveness. The position is based in Amsterdam.

Key responsibilities

• Lead the transformation agenda for GBS Supply Chain across people, processes and digital capabilities.
• Partner with regional business teams, the Global Center of Excellence and GBS capability teams to set priorities and deliver the roadmap.
• Manage the relationship with external service providers and oversee the performance of outsourced Order Management teams.
• Lead the Continuous Improvement and Operational Excellence framework, identifying and delivering performance improvements.
• Define and implement a GBS service expansion roadmap that increases penetration of existing services and introduces new capabilities.
• Establish governance with regional business leaders to strengthen collaboration, accountability and decision-making.
• Improve customer satisfaction and business partnerships using measures such as Net Promoter Score and Partnership Sentiment.

Required profile

• Bachelor's degree (required) or Master's (preferred) in Logistics, Supply Chain, Business Administration or Engineering.
• 10+ years of supply chain management experience, ideally in both operational and transformational roles.
• Functional experience in FMCG / CPG, with multi-regional experience preferred.
• Strong problem-solving, communication and stakeholder management skills, and ability to influence, persuade and negotiate.
• Change management skills to overcome resistance and drive transformation.

Required skills

• Order management, S&OP (IBP) and logistics principles.
• Process improvement and strategic planning.
• SCM software and analytics tools.