Consumer Experience Global Innovation Manager

About the role

Kraft Heinz International is looking for a Consumer Experience (CX) Global Innovation Manager to join its Consumer & Culinary Experience (CCX) team. Reporting to the CX Platform Lead, the role serves as the primary CX partner to Global Innovation for Heinz's iconic recipe platforms, defining and leading learning strategies and overseeing consumer and sensory research programs. It connects global innovation ambitions with regional business needs across Emerging Markets, Europe and Pacific Developed Markets.

Key responsibilities

• Serve as the Emerging & Developed Markets CX lead for Global Innovation Pods focused on Heinz recipe innovation platforms.
• Define and lead the end-to-end learning plan with CIS and Regional CX teams, ensuring innovation relevance and scalability.
• Design and deliver consumer and sensory research aligned to business decisions and development milestones, in partnership with external agencies.
• Drive meta-analysis of global and regional learning, connecting consumer, technical and sensory data sources.
• Translate complex sensory and consumer learnings into clear recommendations and decision narratives.
• Partner with R&D to identify consumer-centric growth opportunities.
• Own the CX learning strategy for assigned recipe platforms, ensuring recommendations are globally scalable and locally relevant.
• Influence business decisions through integrated consumer and sensory recommendations, and contribute to the commercialization of innovation platforms.
• Shape research best practices, frameworks, tools and ways of working to scale CX across the organization.

Required profile

• University degree (Master's or PhD) in Consumer Science, Sensory Science, Psychology, Behavioral Science, Marketing Research or a related field.
• 8+ years of experience in Consumer Experience, Consumer Insights, Sensory Science, Innovation Research or a related discipline.
• Proven experience leading learning plans supporting innovation and product development.
• Demonstrated ability to synthesize multiple sources of information into strategic business recommendations.
• Experience influencing cross-functional stakeholders within global matrix organizations.
• Fluent in English, written and spoken.

Required skills

• Strong expertise in sensory and consumer quantitative and qualitative research methodologies.
• Strong communication, storytelling and stakeholder management capabilities.
• Strategic thinking, curiosity and comfort in fast-paced innovation environments.