Customer Excellence Intern

About the role

Kraft Heinz is looking for an enthusiastic Bachelor or Master student to join its Customer Excellence team in Amsterdam, within S&OP. The intern helps ensure customers receive the right products and accurate information at the right time, gaining practical experience in customer service, stock management and supply-chain coordination. The internship runs for 6 months, starting in March 2027, and combines hands-on work with learning from experienced colleagues.

Key responsibilities

• Communicate stock availability and expected replenishment dates to customers and internal teams
• Communicate with customers and internal teams about stock
• Allocate the appropriate stock to customer orders
• Support the local Customer Service team when needed
• Manage a defined portfolio of customer-service activities and improvement projects

Required profile

• Current enrolment in a bachelor's or master's programme, preferably in Supply Chain or a related field
• Enrolment for at least 50% of the internship period
• EU working rights (EU citizenship or studying in the Netherlands)
• Strong written and verbal English; Dutch is preferred
• Clear, confident communication with a wide range of stakeholders, including senior management
• Organised, curious and enthusiastic, with good time management and teamwork skills

Required skills

• Strong Excel skills
• Careful attention to data accuracy

What we offer

• Allowance of €625 per month (40 hours, 5 days) and full reimbursement of travel expenses
• Hybrid location in Amsterdam, with occasional home working aligned with the team
• Recruitment process: CV review, online Pymetrics assessment, online screening interview and hiring manager interview, taking 4-6 weeks