Customer Journey Expert - Mortgage Products (Freelance)

About the role

An experienced product manager with a passion for mortgages is sought to improve mortgage products and customer journeys. The role uses knowledge of the Dutch mortgage market, products, processes and regulations to develop improvement proposals and coordinate and implement product and system changes. It is a freelance assignment of 36 hours per week, based in Amsterdam (Haarlerbergpark), with a rate of €60–€85.

Key responsibilities

• Initiate product improvements and turn new propositions into solutions for target groups
• Optimize and implement product and process changes resulting from legislation and regulations
• Translate mortgage knowledge and requirements into practical changes across the mortgage chain
• Manage projects from concept through implementation
• Work with internal stakeholders such as risk teams and advisors, and external parties such as NHG, BKR, HDN and advisory software providers

Required profile

• Bachelor's or master's degree
• In-depth knowledge of the Dutch housing and mortgage market
• Demonstrable experience implementing innovations in mortgage policies and/or propositions
• Excellent written and spoken Dutch and English
• Entrepreneurial approach, able to challenge the status quo and make independent decisions

Required skills

• Knowledge of mortgage legislation, regulations, acceptance policies and current and historical mortgage product types
• Strong analytical and problem-solving skills, working with facts and data
• Collaboration skills with diverse stakeholders and strong business-to-IT affinity

Applications must be submitted by 11 November 2026, with a motivation letter explaining how the requirements are met and two references; the application form asks for availability and a CV.