Customer Quality Engineer - Liquid Cooling

About the role

Delta Electronics, a global leader in switching power supplies and thermal management products, is looking for a Customer Quality Engineer for its liquid-cooling business in Hoofddorp. The engineer acts as the main quality contact for customers, handling complaints from issue through resolution and coordinating factories, suppliers and service partners. It suits a hands-on quality professional with strong coordination and problem-solving skills.

Key responsibilities

• Serve as the primary contact for customer quality complaints on liquid-cooling products, clarifying problems, setting priorities and keeping customers informed until closure.
• Mobilise on-site sorting, inspection, rework or containment at customer or warehouse sites, arranging personnel, equipment, work instructions and logistics, and monitor defect rates and containment effectiveness.
• Coordinate Quality, R&D, Manufacturing, Operations, Supply Chain and suppliers to investigate and resolve issues, assign owners and deadlines, and escalate critical issues.
• Run root-cause investigations using 8D, 5 Why, Ishikawa diagrams and failure analysis, and follow up corrective and preventive actions.
• Maintain records of complaints, containment and corrective actions, prepare regular quality updates, track response time, closure time, defect rates and recurrence, and drive preventive improvements.
• Build knowledge of the liquid-cooling product portfolio (cold plates, CDUs, manifolds) and manufacturing processes, and work with engineering and manufacturing teams on failure modes and quality risks.

Required profile

• Experience in customer quality, supplier quality, manufacturing quality, quality assurance or a similar engineering coordination role.
• Strong communication skills and confidence dealing with customers, including under pressure.
• Ability to coordinate multiple departments and manage several urgent issues at once.
• Willingness and ability to travel to customer sites, factories, warehouses or supplier locations.
• Fluent English; fluent Chinese is a plus.

Required skills

• Experience with 8D reports, 5 Why, Ishikawa diagrams, FMEA, CAPA or similar quality tools.
• Organizational and follow-up skills.