Customer Service / KAD Employee – Office (Temporary)

About the role

A temporary Customer Service / KAD employee is needed in the office in Eindhoven, Netherlands. The Customer Service department receives customer orders and processes them for the warehouse and transport planning departments, and acts as the link between customers and the logistics chain by handling complaints and questions about storage and transport. The employee works under the team leader, supervisor and manager and is not allowed to make their own decisions.

Key responsibilities

• Enter orders in the TMS and record purchaserates and sales rates
• Set up international transports through internal transport planning or transport partners
• Monitor end-to-end logistics links from request to delivery
• Handle daily client and supplier requests for status updates, invoices, complaints and escalations
• Use commercial perspectives to meet customer wishes
• Report revenue, costs and performance KPIs
• Prepare periodic presentations such as monthly business reviews with clients, supplier performance meetings and complaint reviews

Required profile

• Valid ID and a CV in English
• B2 level English (fluent)
• Team player, responsible, independent and proactive, stress resistant and customer focused
• MBO 4 / HBO working and thinking level
• Experience in the transport and logistics sector
• EU workers: flex contract of 40 hours per week with a 1-month probation; third-country nationals: year contract with a 1-month probation
• Registration requires a resident BSN number; work time is two non-negotiable shifts

Required skills

• SAP or TMS
• Knowledge of computer programs

What we offer

• Starting salary of 13.44 EUR gross
• Extra pay for work after 18:00 (+30%), after midnight (+50%), Saturdays (+50%) and Sundays/public holidays (+100%)
• 5 weeks vacation per year
• Housing arranged and deducted from the salary
• Transport paid extra or organised by the company