Customer Service & Sales Advisor – Benelux & Switzerland

About the role

Join Wilhelmsen’s Ships Service division as a Customer Service & Sales Advisor for the Benelux and Switzerland region. You will be the first point of contact for customers, helping them choose the right products and ensuring timely delivery.

Key responsibilities

• Manage a portfolio of maritime customers, advising on product selection, timing, and usage.
• Proactively follow up on offers, call customers, and increase purchase likelihood.
• Collaborate with the Account Manager on sales activity plans, up‑selling and cross‑selling.
• Coordinate with internal and global stakeholders to arrange deliveries and resolve issues.
• Handle urgent requests, such as last‑minute shipments, by leveraging the CRM system and local partners.

Required profile

• Commercially driven, customer‑oriented with strong relationship‑building skills.
• Analytical mindset able to interpret customer data and suggest optimal solutions.
• Willingness to work in a 24/7 environment with occasional standby shifts.
• Bachelor’s degree in a commercial field (or equivalent).
• Minimum 3 years of experience in a similar role; maritime industry experience is a plus.
• Fluent in Dutch and English, both written and spoken.

Required skills

• Salesforce (CRM) proficiency.