Customer Success Manager

About the role

As a Customer Success Manager you will help Belgian customers unlock measurable value from Spacewell’s Workplace, Energy, Asset and Maintenance solutions. You act as a strategic partner throughout onboarding, adoption, renewal and expansion, using the SPICED framework to turn insights into concrete business outcomes.

Key responsibilities

• Lead onboarding and implementation, defining success plans with clear objectives, milestones and adoption targets.
• Serve as the primary contact for a portfolio of B2B customers, building relationships with business and technical stakeholders.
• Facilitate Quarterly Business Reviews using SPICED to review value, quantify impact, identify critical events and align next decisions.
• Monitor product usage and health scores, proactively manage risks and coordinate remediation with Support, Professional Services, Product and Sales.
• Identify and qualify upsell and cross‑sell opportunities in collaboration with Sales, linking them to measurable outcomes.
• Maintain accurate account data in CRM and Customer Success tools, including health metrics and forecasting.
• Prepare and present structured reports on customer health, adoption progress, renewal outlook and expansion potential.
• Capture product feedback and share insights with Product and Marketing teams.

Required profile

• 2–4 years of experience in Customer Success or account management within a B2B SaaS environment.
• Bachelor’s degree in Engineering, IT, Business or related field, or equivalent experience.
• Strong data‑driven, customer‑centric mindset with proven track record in retention and expansion.
• Experience or strong interest in PropTech, facility or energy management is a plus.
• Comfortable using CRM and Customer Success tools, health scores and structured account data.
• Excellent communication in English and German, able to facilitate workshops and QBRs.

What we offer

• Competitive salary package with performance‑based bonus.
• Company lease car and lease‑bike program.
• 28 days of holiday and flexible hybrid working (50/50).
• Modern office environment with vibrant team atmosphere.
• 60 % employer pension contribution.
• Additional perks such as home‑working allowance, discounts, Thursday drinks, summer events and Christmas celebrations.