Field Deployment Engineer – Northern Europe

About the role

As a Field Deployment Engineer for Northern Europe, you will drive customer success and technical adoption of Axon’s public safety solutions across the Benelux, Nordics, and Baltics. The role is remote‑first, with up to 40% travel to customer sites.

Key responsibilities

• Serve as the technical liaison between Axon, customers, and delivery partners, managing tickets, RMAs and the full adoption lifecycle.
• Provide expert guidance on installation, commissioning, and integration of Axon products with customer platforms.
• Coordinate regular calls with existing customers, proactively suggest improvements, and focus on building loyalty.

Required profile

• Fluent in Dutch and English, both written and verbal.
• Mission‑driven, highly motivated and tactically focused on customer success adoption.
• Legally able to live and travel within the territory, including obtaining necessary visas.

Required skills

• Enterprise networking: TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, connectivity troubleshooting.
• SaaS platforms, cloud applications, APIs, identity management, authentication, enterprise software administration.
• Windows environments, Active Directory / Entra ID, endpoint management concepts.
• Integration patterns, system interoperability, enterprise application ecosystems.
• Technical troubleshooting across software, networking, configuration, and infrastructure domains.