Property Operations Associate – Resident Services

About the role

Greystar is seeking a Property Operations Associate to join its on‑site team in Amsterdam. You will help deliver outstanding resident experiences across a portfolio of residential properties, supporting marketing, leasing and day‑to‑day operations.

Key responsibilities

• Provide prompt, courteous customer service and resolve resident inquiries.
• Conduct sales and lettings activities: greet prospects, qualify leads, give property tours and show apartments.
• Process applications, perform credit and background checks, prepare lease documents and manage smooth move‑ins.
• Coordinate viewings, ensure properties meet company standards, follow up with prospects and gather feedback.
• Execute marketing and event initiatives to promote the property and monitor competitor activity.
• Maintain accurate documentation, file notes and resident records in line with local and GDPR regulations.
• Use property management software (e.g., Yardi) to track availability, leasing activity and resident data.
• Utilise the Maintenance IQ system for technical and facility management tasks.

Required profile

• Proactive team player with strong customer‑service orientation.
• Experience in sales or customer‑service roles within residential, hospitality or similar environments.

Required skills

• Yardi property management software
• Maintenance IQ system

What we offer

• Opportunity to work with a global leader in real‑estate services.
• Dynamic, collaborative on‑site environment.