Regional Support Manager – Northern Europe

About the role

Axon is looking for a Regional Support Manager to drive customer success and technical adoption of its public‑safety solutions across Northern Europe. The role reports to the Manager of Regional Support & Technical Account Management, is primarily remote, and requires up to 40% travel within the Benelux, Nordics and Baltics.

Key responsibilities

• Become the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of current and expanding product deployments.
• Serve as the technical liaison between Axon, customers, and strategic delivery partners.
• Follow up on all customer requests, manage tickets, RMAs and guide issues through the full adoption lifecycle.
• Collaborate with the sales team to support existing customers and identify upsell opportunities.
• Coordinate regular calls and on‑site visits, focusing on customer loyalty and proactive business advice.
• Facilitate integration with customer platforms, including installation and commissioning.

Required profile

• Fluent in Dutch and English, both written and verbal.
• Mission‑driven, highly motivated and tactically focused on customer success adoption.
• Legally able to reside and travel within the territory, including obtaining necessary work visas.
• Strong ability to work with all organizational levels and build partnerships.
• Proficiency with MS Office, CRM and collaboration tools such as Salesforce and Trello.

Required skills

• Enterprise networking: TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls and connectivity troubleshooting.
• SaaS platforms, cloud applications, APIs, identity management, authentication and enterprise software administration.
• Windows environments, Active Directory/Entra ID and endpoint management concepts.
• Integration patterns, system interoperability and enterprise application ecosystems.
• Technical troubleshooting across software, networking, configuration and infrastructure domains.