Remote Support Engineer (with Dutch)

About the role

Rockwell Automation is hiring a Remote Support Engineer to provide technical support to field engineers, technicians and product support staff who are diagnosing, troubleshooting, repairing and debugging systems. You will handle cases where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. The role supports the Dutch-speaking customer portfolio and is based in the Netherlands or Germany, reporting to a Team Leader. It is a hybrid position, working on shifts Monday to Friday, 8-17.

Key responsibilities

• Provide technical support to internal and external customers such as operators, OEMs, developers, system administrators, field consultants and engineers.
• Work as part of the Power and Control hardware VFD and motion team, using Logix controllers, Powerflex and Kinetix systems and related products.
• Create and publish knowledgebase articles.
• Deliver customer service from start to resolution, mostly by phone and email.

Required profile

• Bachelor's degree in Electrical or Computer Engineering, Computer Science, Information Systems, or equivalent experience with Rockwell Automation or similar hardware products.
• Fluent English and Dutch (C1/C2) are mandatory.
• Knowledge of the product range and applications of industrial automation with software solutions and IT systems.

Preferred skills

• PLCs
• Windows and Office 365
• VMware, Windows Server, Ethernet networking, HMI systems

What we offer

• Paid volunteer time off after 6 months for eligible employees.
• Volunteer and donation matching program.
• Digital course library and mindfulness programs with a premium membership to Calm.
• Employee Assistance Program and personalized wellbeing programs.
• Other local benefits.