Senior Customer Success Manager

About the role

As a Senior Customer Success Manager at DataSnipper, you will own the end‑to‑end customer journey, from onboarding through long‑term value realization and retention. You will act as a trusted advisor to audit and finance leaders, helping them transform their workflows with AI‑powered solutions.

Key responsibilities

• Serve as a strategic partner to audit partners, finance directors, and IT decision‑makers, guiding business transformation enabled by DataSnipper.
• Drive workflow re‑engineering, demonstrating measurable efficiency gains, cost savings, and quality improvements.
• Deliver consultative solutions tailored to each customer’s challenges and strategic objectives.
• Champion product adoption through training, business reviews, and success plans.
• Build deep, long‑term relationships based on trust and industry expertise.
• Collaborate with product, engineering, sales, and solutions teams to feed customer insights into product innovation.
• Identify expansion opportunities, support pilots, and demonstrate ROI to grow the account.
• Oversee technical onboarding, AI configuration, and workflow customization.
• Develop comprehensive success plans and monitor health metrics such as engagement, value delivered, and retention risk.

Required profile

• 5+ years of experience in Customer Success, Account Management, or Solutions Consulting within B2B SaaS.
• Proven ability to act as a trusted advisor and drive business transformation.
• Strong sense of ownership, accountability, and attention to detail.
• Excellent communication skills in English and Dutch or French, capable of engaging stakeholders from associates to C‑suite.
• Collaborative mindset with a track record of cross‑functional teamwork.
• Adaptability and a growth mindset in fast‑paced environments.
• Hands‑on experience in audit or assurance is a plus.

What we offer

• Equity participation through Stock Appreciation Rights.
• 6% pension contribution on top of base salary.
• 28 vacation days per year (full‑time) and a hybrid work model (minimum 3 days onsite).
• Daily freshly prepared lunches by an in‑house chef.
• Structured onboarding programme and continuous learning opportunities.
• Access to mental‑health and wellness platform OpenUp.