Senior IT Business Analyst – CRM

About the role

Fugro is looking for a Senior IT Business Analyst – CRM to shape its global CRM landscape and revenue operations capability. Based in Nootdorp, the role acts as the link between senior stakeholders across Sales, Operations, Finance and IT, translating business needs into a global CRM blueprint and execution roadmap. It leads business analysis for a global Dynamics 365 transformation across the Marine and Land business lines, covering the broader Customer Relationship domain including sales solutions.

Key responsibilities

• Lead change management, training and adoption, and mentor the wider Business Analyst team while advising C-level and senior stakeholders.
• Own the business analysis agenda, guide executive decisions on scope and priorities, and align Sales, Operations, Finance and IT.
• Analyse the current state and gather requirements, mapping end-to-end revenue lifecycles, CRM versus ERP ownership and handoffs, and capturing regional variations.
• Validate the proposed KPI framework and assess forecasting methodology and accuracy across regions.
• Produce and quality-assure deliverables such as the D365 sales evaluation report, current-state architecture, revenue lifecycle and customer journey maps, BRD, fit/gap analysis and solution blueprint.
• Translate the blueprint into build-ready functional specifications and user stories for a single global D365 CE / Dataverse platform, separating global standards from local configuration.
• Help maintain the global CRM template, common data model and localization approach, managing a controlled backlog of regional variations.
• Specify integrations to regional and downstream ERP/finance systems, addressing multi-currency, multi-language, time-zone and data-residency requirements.
• Plan and support a phased rollout: build, data migration, integration, testing/UAT with key users and deployment.

Required profile

• Bachelor's or master's degree in IT, Computer Science, Business Administration or a related field.
• 7+ years of business analysis experience, including CRM transformation and at least one full-lifecycle, multi-region Dynamics 365 (Customer Engagement / Sales) implementation across multiple business units.
• Strong knowledge of D365 CE (Sales), Dataverse modelling and global-template design, plus revenue-lifecycle, order-to-cash and margin-variance analysis.
• Experience producing BRDs, fit/gap analyses, user stories and test cases; familiarity with Power Platform/Power BI, integration patterns and basic SQL.
• Fluent English; additional languages are an advantage.

Required skills

• Dynamics 365 CE (Sales) and Dataverse
• Power Platform and Power BI
• BRD, fit/gap analysis, user stories and test cases
• SQL (basic)
• Preferred: D365 / Power Platform certifications; ITIL/ITSM and data-analysis certifications are a plus

What we offer

• Competitive gross monthly salary with growth opportunities
• 29 holidays per year (full-time), plus the option to buy 12 extra days
• Career and training opportunities, flexible working hours and the option to work from home two days a week
• Commuting allowance, pension scheme and collective health insurance
• Corporate fitness plan and coaching options through the Employee Assistance Program