Senior Manager International Training

About the role

Rituals is looking for a Senior Manager International Training in Amsterdam. The role enables consistent, effective and high-quality retail training for 15,000 learners worldwide by leading the International Training team and partnering with local training teams to deliver global retail training programmes across all markets and store formats. It also sets up scalable global frameworks so that progress, risks, resources and opportunities are clear.

Key responsibilities

• Plan, implement and track international training: turn the global retail training strategy into an annual implementation and capability plan with priorities, resources, milestones and success measures.
• Develop train-the-trainer plans and work with International Trainers and local teams; partner with local Heads of Training on trainer capability needs and support plans.
• Oversight of local training set-up, budgets and hours, global programme implementation and extra local activity, identifying risks and recommending ways to scale proven market practices.
• Own and improve global frameworks for store prioritisation, trainer ratios, store-visit approaches and onboarding standards, with market adaptations where needed.
• Lead, coach and develop the International Training team, set its operating rhythm and allocate capacity according to business priorities and learner needs.
• Partner with CHO Retail, Human Resources, Wholesale and local markets, balance global consistency with market needs and influence senior stakeholders with data-informed insights.