Senior R&D Transformation Solutions Designer

About the role

The Senior R&D Transformation Solutions Designer drives end-to-end capability design and transformation across R&D, combining service design, systems thinking and program delivery. The role shapes solutions that transform how R&D operates across people, process and technology, with a human-centric, inclusive and adoption-driven approach, connecting strategy to execution.

Key responsibilities

• Design and optimise end-to-end workflows and capabilities across R&D, applying service design to create user-centred, scalable solutions
• Create service blueprints, journey maps and other design artefacts, and turn business needs into integrated solutions across people, process and technology
• Ensure solutions are aligned with transformation strategy, grounded in user research and feedback, and sustainable and scalable
• Lead, coordinate or support projects and programmes from concept to implementation, driving digital and non-digital solutions with Agile and hybrid methods
• Orchestrate cross-functional teams, balance design with hands-on execution, and manage change and adoption
• Influence stakeholders, manage resistance and act as a bridge between business, digital and operational teams

Required profile

• 6+ years of experience in service/solution design, program management or transformation roles
• Proven ability to deliver end-to-end solutions across people, process and technology
• Experience in cross-functional, complex environments
• Solid understanding of service design and/or design thinking, and knowledge of change management and stakeholder engagement

Required skills

• Service design and design thinking methodologies
• Program/project management frameworks (Agile, hybrid or traditional)
• Change management principles
• Systems thinking and strong communication and storytelling skills