Senior UX Researcher Consumer Banking

About the role

A recruiter for 1UP Talent is offering a 36-hour detachment in Utrecht for a Senior UX Researcher in Consumer Banking. The role uses research to improve the mobile banking experience for retail customers, including Generation Z, by uncovering the drivers of customer behaviour and turning insights into practical improvements to design, services and the customer experience. It combines strategic thinking with hands-on research across Consumer Banking and Growth Acceleration, covering topics such as financial well-being, privacy, sustainability, AI-enabled banking, shared banking and the mobile banking app.

Key responsibilities

• Plan, lead and conduct qualitative and quantitative research using a range of methods
• Analyse findings and turn them into clear, actionable recommendations for design, product and business decisions
• Advise design teams and stakeholders on customer needs, knowledge gaps and research priorities
• Coordinate research across multiple workstreams and safeguard research quality
• Lead complex research initiatives independently and, where relevant, set up and oversee broader research programmes
• Coach designers and product managers in conducting research and help strengthen research maturity
• Challenge assumptions and assess when further research will or will not add value

Required profile

• At least five years of experience as a UX Researcher in a complex working environment
• Experience independently leading large-scale, complex research initiatives and overseeing multiple workstreams
• Strong advisory skills and the ability to challenge stakeholders constructively
• Experience turning research insights into actionable recommendations for design, product and business challenges
• Strong command of English
• Nice to have: proficiency in Dutch

Required skills

• In-depth knowledge of qualitative and quantitative research methods
• Usability testing, interviews, surveys, statistics and data analysis
• Diary studies, field research and experimental research

The application must be submitted by 10 November 2026, with a motivation letter explaining how the requirements and selection criteria are met and two references.