Service Manager

About the role

CS GROUP, together with HE Space and Sopra Steria, provides digital end-to-end systems and engineering services for space and defence organisations. This Service Manager role leads and coordinates the service team within its scope of work, acting as the main link between the team, the customer Technical Responsible(s) and the HE Space Contracts Manager. The position is based in Noordwijk, The Netherlands.

Key responsibilities

• Lead and coordinate the service team so that activities run efficiently and align with contractual commitments.
• Act as the primary interface between the service team, the customer Technical Responsible(s) and the Contracts Manager.
• Ensure timely and accurate service reporting and compliance with reporting obligations and deadlines set by HE Space and the customer.
• Monitor service performance and quality against agreed service levels and KPIs.
• Plan, prioritize, assign and monitor tasks, keeping clear documentation and traceability of responsibilities.
• Organize resource coverage during absences, identify staffing needs and escalate them to the Contracts Manager when necessary.
• Identify, communicate and manage risks, issues and challenges, escalating them to the customer, Contracts Manager, HR or other stakeholders.
• Support customer satisfaction by understanding evolving needs and advising management on ways to improve service delivery.
• Drive continuous improvement and contribute to resource management activities such as performance reviews, skills assessments, succession planning and training needs.
• Foster a collaborative, high-performing team environment.

Required profile

• Bachelor's degree in Business Administration, Engineering, Science or a related discipline.
• At least 5 years of experience in project management, service management or team leadership in a customer-facing environment.
• Proven experience managing teams and coordinating service delivery while maintaining strong customer relationships.
• Ability to build effective working relationships with customers, stakeholders and multidisciplinary teams.
• Experience in an international and multicultural environment is an advantage.

Required skills

• Strong organizational, planning and prioritization skills, able to manage competing priorities independently.
• Excellent written and verbal communication and interpersonal skills.
• Proactive, flexible and solution-oriented approach with strong problem-solving and decision-making.
• Familiarity with service management processes, KPI monitoring and continuous improvement methodologies is desirable.

To apply, candidates send their CV in English (Word or PDF) through the application button, quoting the job reference. The last application date is 25/09/2026.