ServiceNow Business Consultant

About the role

Devoteam, an AI-driven tech consultancy with more than 11,000 experts across Europe and the Middle East, is hiring a ServiceNow Business Consultant in Amsterdam. As the main link between clients' business stakeholders and the technical delivery team, you lead client workshops, co-design solutions, translate functional requirements into scalable configurations and guide clients through process optimization. You own each engagement end-to-end, from requirements gathering and solution design to training and go-live support.

Key responsibilities

• Lead and animate client workshops to understand business needs and co-design solutions
• Assess, analyze and improve business processes with business leaders
• Translate requirements into epics, user stories and scalable technical configurations
• Facilitate discovery sessions and process improvement discussions
• Advise clients on ServiceNow capabilities and best practices
• Deliver end-to-end training and support to users and stakeholders
• Create and maintain documentation of processes, requirements and workflows
• Identify risks, dependencies and improvement opportunities, and collaborate with developers and architects

Required profile

• 3+ years of experience in ServiceNow configuration and functional consulting
• Fluent Dutch and English, with strong communication with technical and non-technical stakeholders
• Ability to turn complex functional needs into technical specifications
• Customer-oriented, autonomous, agile and collaborative

Required skills

• Strong understanding of ServiceNow platform capabilities and enterprise workflow processes
• Agile/Scrum and product backlog management
• Documentation, analysis and problem-solving skills
• Nice to have: workshop leadership, greenfield implementation experience, process governance background, and ServiceNow certifications (CSA, CIS, CAD)