Claims Assistant

About the role

The United Nations Office at Geneva is seeking a Claims Assistant to join the UNSMIS Unit in The Hague. The role supports the Chief of Unit in delivering front‑office services, handling medical insurance claims and providing assistance to clients and staff. This position offers the opportunity to work within an international organization focused on health insurance for UN personnel.

Key responsibilities

• Determine IT requirements and act as focal point for front‑office systems.
• Advise on staffing needs, assist in recruitment and act as Officer‑in‑Charge when required.
• Provide accurate information to clients on rules, procedures, benefits and claim status; welcome clients and handle telephone and email inquiries.
• Create work orders in the i‑Need system and support clients in distress.
• Back‑up Claims Agent for accident files: register accident claims, guide insured members on third‑party liability and prepare related documentation.
• Research and analyse client issues, refer to reimbursement agents when necessary and deliver follow‑up responses.
• Draft correspondence, certificates, tax confirmations and prior‑authorization communications; prepare quarterly memoranda for client organisations.
• Update insured members’ data in the UNMIS MIUS database and manage filing and archiving of documents.
• Cover absent colleagues and perform additional tasks to ensure smooth client operations.

Required profile

• Knowledge of benefits administration and medical insurance processes.
• Strong organisational abilities with capacity to manage multiple tasks.
• Excellent written and verbal communication skills, remaining calm in stressful situations.
• Ability to work independently and collaboratively, including covering for absent team members.
• Proficiency in handling confidential client information.

Required skills

• i-Need claims management system
• UNMIS MIUS database
• General IT systems used in front‑office operations