Claims Assistant – Medical Insurance (2 openings)

About the role

The United Nations Office at Geneva is seeking two Claims Assistants to join the Medical Insurance Section of the UNSMIS Unit in The Hague. Reporting to the Administrative and Benefits Officer, you will support the processing of health insurance claims for UN staff worldwide.

Key responsibilities

• Process medical claims, verify supporting documents, prior authorisations and reimbursement codes.
• Validate expenses and perform data checks in the Medical Insurance Underwriting System (MIUS) and the e‑Claims portal.
• Respond to complex queries on high‑value claims, including hospitalisations, accidents and medical evaluations.
• Research accident information for staff performing official duties and follow up on pending files.
• Analyse pending payment lists, reconcile discrepancies and assist with payment verification.
• Draft responses to insured members, archive claim files and support periodic quality checks.

Required profile

• Professionalism and ability to meet deadlines under pressure.
• Commitment to gender equality and inclusive teamwork.
• Strong planning and organisational skills, with attention to detail.
• Experience or knowledge of international health‑insurance schemes is desirable.

Required skills

• Medical Insurance Underwriting System (MIUS)
• e‑Claims portal of UNSMIS