Client Success Specialist (LegalTech)

About the role

Join Codekeeper as a Client Success Specialist to manage customer success, provide technical support, and handle legal drafting and review for our LegalTech solutions.

Key responsibilities

• Respond to user and lead inquiries, ensuring quick and accurate handling of requests.
• Support customers in setting up connections with their source code management platforms.
• Assist leads via email and website chat, guiding them through our services.
• Draft reports based on customer‑provided information and send them back.
• Prepare legal agreements tailored to customer requirements, reviewed by a manager before delivery.

Required profile

• Motivated individual with familiarity of LegalTech concepts.
• Prior experience in customer success or a similar role is preferred.
• Analytical thinking, proactive attitude, and strong attention to detail.
• Excellent written English communication skills.

Required skills

• Proficiency with modern web tools such as Google Docs.

What we offer

• Passionate, fun‑loving colleagues and a startup mindset.
• Regular team activities, comprehensive onboarding, and a supportive communication culture.