Customer Success Specialist – EMEA

About the role

Kaizo is looking for a proactive, strategic Customer Success Specialist to own a portfolio of enterprise and SMB customers across the EMEA region. You will guide customers through onboarding, adoption, and long‑term value realization while acting as the trusted voice of the customer inside the company.

Key responsibilities

• Own a portfolio of enterprise & SMB customers in Europe.
• Drive onboarding, adoption, value realization, and renewals.
• Build trusted relationships with senior stakeholders and lead QBRs.
• Conduct onboarding calls, enablement sessions, workshops, and quarterly business reviews.
• Monitor account health, usage, and risk, and intervene early.
• Represent customer needs internally to influence product and CX decisions.
• Contribute to scalable success frameworks, QA standards, and playbooks.
• Partner with Sales on handovers, renewals, and expansion opportunities.

Required profile

• 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
• Experience supporting enterprise customers and working with outsourced support models.
• Strong commercial awareness (retention, renewals, expansion).
• Fluent English; additional European languages a plus.
• Product‑led mindset with strong judgement.
• Based in EMEA and able to work CET/UTC business hours.

Required skills

• Salesforce
• HubSpot
• Zendesk

What we offer

• Fast‑moving, collaborative, low‑ego environment.
• Async‑first communication with a human focus.
• Outcome‑driven culture that values impact over optics.
• Opportunity to shape the scaling of Customer Success at a growing AI‑powered platform.