Deskside Technician - End User Computing

About the role

The Deskside Technician - End User Computing provides onsite troubleshooting, repair and preventative maintenance of end-user computing equipment and peripherals at corporate locations. The role involves analysing data and hardware, exercising judgment under supervision and acting as a liaison between customers, departments and the organisation to resolve problems. It is a full-time, in-person position in Schiphol.

Key responsibilities

• Provide onsite operational and technical support to authorised users and meet specified SLAs
• Resolve incidents and problems with EUC equipment and perform reactive troubleshooting
• Help users connect to the corporate network, LAN, print and file services, WAN and LAN segments
• Repair and maintain mobile devices, and install, upgrade and repair desktops, laptops, monitors and peripherals
• Provide software break/fix and replacement of non-warranty assets, and support for network printers and scanners
• Configure and support mobile computing platforms and provide VIP support for desktops, displays, video systems, docking stations, printers and scanners
• Create, change and remove printer configurations and queues according to requests and SLAs
• Track and report customer calls and requests using the problem management database, and communicate technical information to technical and non-technical teams and customers

Required profile

• 3 to 5 years of related work experience (preferred)
• 3 to 5 years of EUC and Windows experience (preferred)
• Ability to supervise assignments and keep in touch with sales, operations and branch office staff

Required skills

• Imaging tools: Ghost, MDT
• Data backup and recovery: USMT
• Installing, upgrading and migrating Windows 7/10, and deploying Windows 7/10 in large enterprises
• Configuring hardware, applications, network connectivity, resource access and mobile computing
• Maintaining and monitoring Windows 7/10 systems and configuring backup and recovery options