Digital Account Manager

About the role

As part of DEPT®'s Experience & Engineering team in the Netherlands, you will combine technical expertise with design excellence to deliver engaging digital experiences for clients such as Gant, Inter Milan, bol.com and Just Eat Takeaway. The Digital Account Manager builds and maintains strong client relationships, acts as the client’s voice inside DEPT®, and drives commercial proposals that solve today’s business challenges.

Key responsibilities

• Understand clients' needs and business objectives, prioritising and managing expectations across digital projects.
• Deliver flawless client service by maintaining exceptional relationships with key decision‑makers.
• Ensure effective internal communication to guarantee quality delivery and client satisfaction.
• Research and pursue growth opportunities for existing clients.
• Proactively resolve issues, maintaining transparency and trust.
• Prepare regular progress reports and forecasts for internal and external stakeholders.
• Orchestrate the organisation around client challenges and opportunities.

Required profile

• Previous experience in a digital agency with a proven commercial client‑facing track record.
• Solid understanding of digital industry dynamics and the digital product delivery process.
• Knowledge of how strategy, design, technology and data combine to create impactful digital experiences.
• Strong communication, listening and interpersonal skills across all organisational levels.
• Ability to connect the dots across channels and touchpoints, both internally and externally.
• Strong work ethic and a supportive, empowering attitude.
• Commitment to staying up‑to‑date with industry news, technology trends and best practices.

What we offer

• Flexible hybrid working policy (2‑3 days onsite) with the option to work abroad for up to 13 weeks per year.
• 24 vacation days plus the ability to purchase unlimited additional days.
• Learning Menu and special programs for skill development.
• Health contributions via OpenUp, gym and wellness discounts, and healthy office lunches.
• Discounts on lease bikes, NS Business Card for hassle‑free commuting, and other employee benefits.
• Recognition as a Certified B Corp, Great Place To Work, and award‑winning agency.