Enterprise Customer Success Manager (German Speaking)

About the role

Datadog is looking for an Enterprise Customer Success Manager in Amsterdam who speaks fluent German. You will proactively drive new product attachment and strong relationships with the company's largest and most strategic customers, advocate for them internally and focus on a positive customer experience. The role follows a defined methodology to identify each customer's unique needs and clearly convey the value of the Datadog observability and security platform.

Key responsibilities

• Act as a strategic partner, coordinating cross-functional teams and engaging executive, technical and business stakeholders to turn customer goals into a clear value narrative.
• Build and maintain executive relationships that link Datadog technical use cases to measurable business results.
• Lead QBRs and strategic reviews to demonstrate impact, align on priorities and define next steps.
• Analyze adoption and usage trends, extract insights from large datasets and drive commercially grounded recommendations.
• Position Datadog as a critical observability platform and own the onboarding process for new customers.
• Work with AEs, SEs, TAM, Product, Support and Enablement to ensure consistent value delivery and messaging.

Required profile

• 3+ years in a Customer Success or Account Management role.
• Able to manage a wide portfolio of accounts, including large enterprise corporate accounts and Fortune 1000 companies.
• Experience in the B2B tech space or with SaaS companies.
• Strong communicator, able to tailor messages to CTOs, VPs of Engineering and DevOps professionals.
• Able to travel for customer onsite visits and events.
• Fluent written and spoken English and German.

What we offer

• Hybrid workplace.
• Onboarding, generous global benefits and a mentor and buddy program.
• New hire stock equity (RSUs) and an employee stock purchase plan.
• Professional development, product training and career pathing.