Global Customer Supply Chain Transformation Manager (12-month contract)

About the role

Logitech is hiring a Global Customer Supply Chain (CSC) Transformation Manager for a 12-month contract, based in Utrecht, Netherlands or Cork, Ireland, on a hybrid basis (2-3 days per week). The role works closely with Regional CSC Heads to lead strategic, cross-functional initiatives that improve operational excellence, strengthen customer collaboration, accelerate digital and AI adoption and enhance the capabilities of the global CSC organization.

Key responsibilities

• Lead end-to-end business process redesign (BPR) and evolving operating models to simplify, standardize and optimize the Global Customer Supply Chain organization.
• Improve the customer journey, service experience and cross-functional collaboration across the order-to-cash process.
• Build partnerships with Global and Regional CSC Heads and cross-functional stakeholders to align priorities and deliver business outcomes.
• Identify opportunities to simplify processes, improve ways of working and accelerate organizational capabilities.
• Lead cross-functional initiatives on digital transformation, AI adoption and process standardization.
• Translate business needs into transformation plans and ensure their execution and adoption.
• Establish governance, KPIs and benefits realization frameworks to monitor progress and value.
• Promote collaboration, innovation and continuous improvement across the Global CSC organization.

Required profile

• Bachelor's degree in Business Administration, Supply Chain, Engineering, Operations Management or a related field.
• 5+ years of experience in Business Transformation, Program Management, Supply Chain, Customer Supply Chain, Consulting or related functions.
• Project Management and/or Change Management certification (e.g. PMP, Agile, Prosci).
• Experience leading complex cross-functional digital transformation initiatives, including process automation and AI-enabled improvements, in a global matrixed organization.
• Demonstrated experience supporting organizational change and driving adoption of new processes, tools or ways of working.
• Fluent in English, written and spoken.

Required skills

• Excellent project and program management skills, able to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and influence without direct authority.
• Strong financial acumen: business cases, governance, KPIs, ROI and benefits realization.
• Proficiency with Microsoft Office, especially PowerPoint and Excel.

Preferred qualifications include a Master's degree (MBA or equivalent), experience in Customer Supply Chain, IBP, S&OE or Commercial Supply Chain, ERP platform experience (Oracle, Kinaxis, SAP), and experience in a multinational technology or consumer electronics company.