Onsite Support Engineer (L1)

About the role

An IT support provider is looking for a proactive and technically skilled Onsite Engineer to join its IT support team for one of its clients. You will work onsite in Amsterdam and diagnose and resolve technical hardware and software issues across the organization while providing good customer service to users of varying technical knowledge.

Key responsibilities

• Hardware preparation: provision and log physical assets such as laptops, monitors and peripherals; inspect devices so that the camera, microphone and all physical ports are functional; apply company asset tags and document assignments for inventory.
• Software and security configuration: apply the corporate desktop image (OS), install productivity tools such as Microsoft 365 and Teams, and keep the OS and drivers fully patched.
• Account and access provisioning: grant access to shared network drives, VPN groups and cloud apps according to role, set up MFA, test Wi-Fi and VPN connectivity, and log the setup in the ServiceNow ticketing system.
• Maintain office hours and attendance of 8.5 hours per day, stay professional and calm when dealing with users, and travel to client locations on schedule.

Required profile

• Proactive and technically skilled, able to handle users of varying technical knowledge.
• Professionalism and a calm attitude when dealing with users.
• Own car and driving licence, and willingness to travel to client locations.

Required skills

• Basic knowledge of Intune
• ServiceNow ticketing system