Process & Quality Manager

About the role

Acre is recruiting for the European Recycling Platform Netherlands (ERP NL) in Amsterdam. Since January 1, 2025, Extended Producer Responsibility (EPR) for textiles has been in effect, and ERP NL is the Landbell Group entity implementing textile producer responsibility. The Process Manager will optimise local processes and IT applications to build a scalable standard for other European countries adopting textile EPR. The role is hybrid.

Key responsibilities

• Analyse organisational, customer and supplier needs to define a strategic vision for faster, digitally supported workflows
• Map current and desired operational processes and collaborate with management and stakeholders on improvement projects
• Manage end-to-end improvement projects on time and within budget, coordinating Product Owners, developers and solution providers
• Oversee system configurations, support sales, challenge business cases and drive change management
• Evaluate projects after completion and update management regularly
• Build cross-functional links with international finance, IT, purchasing and account management teams and help other European countries adopt the improvements

Required profile

• Proven experience in process management, workflow optimisation and structured change management
• Strong background in Agile/Scrum environments driving cross-functional IT and business projects
• Excellent interpersonal skills and ability to turn resistance into collaboration
• C1-level English, living in the Netherlands and occasional international travel
• Desirable: LEAN / Six Sigma certification or knowledge, ITIL 3 and/or 4, and experience implementing quality management systems