Remote Technical Services Specialist - Surgical Robotics

About the role

Medtronic is looking for a full-time, customer-oriented remote Technical Service Specialist to support its Surgical portfolio within EMEA. You will explain the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform) to Health Care Professionals, Start-up Specialists and Field Service Engineers. The role suits a medical technical professional with strong analytical and problem-solving skills and experience in an operating room environment.

Key responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE, acting as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation and system entries are complete and up to date.
• Focus on remote support, with occasional onsite support or training available domestically and internationally.

Required profile

• Bachelor's or master's degree in biomedical, electrical or mechanical engineering, with at least 4 years of relevant experience, or an advanced degree with at least 2 years of relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Experience analysing technical issues and processes for continuous improvement, and software troubleshooting.
• Highly organised, flexible, able to multi-task and prioritise several assignments.

Working conditions

• Regular working hours 8:00 - 16:30 CET, with on-call availability between 7AM and 7PM rotating among colleagues.
• Salary range depends on country: Italy 40,000-60,000 EUR, Netherlands 52,800-79,200 EUR, Portugal 30,400-45,600 EUR, Spain 37,600-56,400 EUR.
• The position is eligible for the Medtronic Incentive Plan (MIP).