Senior Account Manager

About the role

The Account Manager will help clients grow and realize Flexport’s value by deeply understanding their supply chain and partnering to find solutions. Our clients depend on us to manage their experience with high professionalism and attention to detail.

Key responsibilities

• Navigate complex organizational hierarchies with key client executives and stakeholders to deepen relationships.
• Meet regularly with clients to monitor account health and improve their experience.
• Identify, develop, and close upsell, cross‑sell and renewal opportunities using deep client knowledge.
• Monitor client financial health, report on financials, and ensure consistent payment schedules.
• Lead client onboarding and create standard operating procedures.
• Scope and guide implementation stages and timelines for new opportunities.
• Collaborate globally with counterparts in Asia, North America and Latin America to ensure consistent account management.
• Monitor client metrics, work with Global Operations to meet expectations, address escalations and resolve issues efficiently.
• Prepare content for regular client touch points to demonstrate value and uncover new performance‑improving opportunities.
• Architect three‑year supply chain roadmaps aligned with the client’s global business goals.

Required profile

• Fluency in English and Dutch.
• 5+ years of experience in supply chain operations, sales/account management or a client‑facing role.
• 2+ years of experience in logistics, freight forwarding or supply chain.
• Client‑centric mindset with a proven track record of (cross) selling.
• Hands‑on, process‑oriented, structured thinking and strong problem‑solving skills.
• Strong business acumen and attention to detail.