Senior Analyst, Growth and R&D Tech Capabilities (Hive)

About the role

Kraft Heinz is hiring a Senior Analyst for its Growth and R&D Tech Capabilities team in Amsterdam. The role covers the day-to-day technical operations of Hive, a global end-to-end innovation solution covering strategy alignment, idea generation, project lifecycle management and advanced analytics, and plays a key part in the long-term strategy and roadmap.

Key responsibilities

• Co-own the roadmap review process for new features, partnering on prioritization and delivery decisions while independently assessing and triaging incoming change requests, including impacts on integrations, architecture, security and operations
• Coordinate releases from configuration through production, ensuring they are planned, controlled and executed effectively
• Build and run a robust change-tracking process, tracking requests end-to-end and managing demand against the capacity of the development partner
• Manage service and support with the development partner, running weekly tracking and monthly formal reviews
• Monitor performance against agreed thresholds and create action plans to resolve issues quickly
• Act as change-control gatekeeper, managing change requests from the legacy project management system so the right work is prioritized, funded and routed
• Provide ongoing technical support for tech development and operational needs

Required profile

• 2-3 years of experience in IT and/or data and analytics, ideally within a large organization
• Bachelor's degree in computer science, information technology or a related discipline
• Demonstrated IT service management experience, including incident, problem, change and release management within SLAs
• Technical project management and vendor management experience is a must
• Strong communication and collaboration skills across business and technical stakeholders, able to translate business needs into technical architecture, engineering and reporting activities

Required skills

• ITIL Foundation certification (or higher)
• Hands-on experience with workflow tools such as Monday.com, Airtable, JIRA and ServiceNow
• Understanding of data and analytics processes and platforms such as Snowflake, PowerBI and Tableau
• Interest in emerging Agentic AI capabilities