Senior Manager, IT - Order to Bill (SAP S/4HANA)

About the role

Kraft Heinz is looking for a Senior Manager, Order to Bill (OTB) within its ERP organization. The role leads strategic initiatives and global transformation programs across the OTB landscape, with a strong focus on SAP S/4HANA implementation, optimization and operational excellence. It is a functional leadership position working with business stakeholders, system integrators and cross-functional IT teams.

Key responsibilities

• Lead and manage SAP S/4HANA Order to Bill implementations, enhancements and transformation initiatives across global business units
• Drive end-to-end OTB process design covering order management, pricing, credit management, ATP and fulfillment, delivery processing, billing and invoicing, EDI/customer integration, returns and claims, e-invoicing, SAP DRC and partner integrations
• Define roadmap strategies, process improvements and digital transformation opportunities with business stakeholders
• Manage large-scale projects and agile delivery teams within scope, timeline, budget and quality
• Lead collaboration between SAP SD, Finance, Supply Chain, EDI, Middleware and Master Data teams
• Set up governance, testing strategy, deployment planning and change management
• Monitor operational KPIs and drive continuous improvement in automation, efficiency, customer experience and revenue enablement
• Mentor internal teams, external consultants and offshore resources
• Support AI, analytics and intelligent automation initiatives in the Order to Cash ecosystem
• Ensure alignment with enterprise architecture, compliance, internal controls and SAP best practices

Required profile

• Minimum 7+ years of experience in a lead role managing SAP Order to Bill functions
• Proven track record leading full-lifecycle SAP transformation programs in global environments
• Strong project management and stakeholder management experience
• Experience managing global teams and third-party implementation partners
• People leader who can mentor teams, consultants and vendors
• Ability to hold strategic discussions with senior business stakeholders

Required skills

• Hands-on SAP S/4HANA implementation experience
• Deep expertise in SAP SD configuration and OTB processes
• Agile, Waterfall and hybrid delivery methods
• Preferred: knowledge of EDI, middleware and APIs, exposure to AI-enabled automation, SAP S/4HANA certification, and experience with Order Management, FSCM and Revenue Management