Service Lifecycle Specialist

About the role

GEA is looking for a Service Lifecycle Specialist to define and drive lifecycle strategies for its installed machine base, so that customers receive the right services, upgrades, modernization solutions and digital offerings from commissioning through end-of-life. The role is based at the GEA office in Bakel, the Netherlands, and involves working with factories, product owners, regional service organizations and sales teams.

Key responsibilities

• Define and drive lifecycle strategies for machine platforms and installed base segments.
• Manage lifecycle programs covering maintenance, upgrades, retrofits, modernization, digital services and replacement solutions.
• Collaborate with regions and countries to identify customer needs and deploy lifecycle initiatives.
• Partner with factories and product owners to ensure long-term serviceability, upgradeability and lifecycle support, and lead obsolescence management, modernization roadmaps and end-of-life planning.
• Use installed base and machine performance data to identify service opportunities and enable proactive customer engagement.
• Promote digital service solutions such as remote support, condition monitoring, predictive maintenance and performance optimization.
• Support service value propositions, business cases and pricing strategies aligned with market needs.
• Monitor lifecycle KPIs and drive continuous improvement in customer satisfaction, service adoption and recurring revenue.

Required profile

• Bachelor's degree in engineering, Business Administration or a related field.
• Experience in Service Lifecycle Management, Aftermarket Services, Product Support or Asset Management.
• Strong understanding of industrial equipment installed base management and service business models.
• Fluent English; Dutch and/or German is an advantage.

Required skills

• Knowledge of digital service solutions and data-driven service offerings.
• Strong analytical, strategic and problem-solving capabilities.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to influence and align global teams within a matrix organization.

What we offer

• A highly visible role with strategic ownership of lifecycle initiatives.
• Exposure to senior leaders, product owners, factories and regional teams across a global organization.
• Competitive salary including an 8% holiday allowance.
• 25 vacation days and 13 ATV days (full-time employment, CLA).
• Travel allowance and contribution towards gym membership.
• Opportunities for professional growth and development.