Services Specialist & Planner

About the role

As a Services Specialist & Planner you will coordinate global field operations to keep radar systems mission‑ready. Reporting to the Team Lead Service Operations, you act as the bridge between customers, field engineers and internal supply‑chain teams.

Key responsibilities

• Plan and schedule preventive maintenance, corrective visits and system upgrades across worldwide radar sites, aligning timelines with airport, wind‑farm and facility managers.
• Manage pre‑visit workflows, including access clearances, safety compliance and site checklists, and verify tooling and safety gear.
• Partner with Supply Chain to coordinate spare parts, RMA items and test equipment, ensuring inventory aligns with maintenance windows.
• Issue service bulletins, maintenance notices and post‑visit verification reports while tracking ticket turnaround times, SLA compliance and window success rates.
• Refine runbooks, site checklists and operational workflows based on field feedback and support commercial reviews.

Required profile

• Bachelor’s degree (BA, BSc or HBO) in Operations Management, Logistics, Technical Business Administration or Industrial Engineering.
• 3+ years of experience in technical planning, service coordination, dispatching or operations within high‑tech hardware.
• Fluent spoken and written English.

Required skills

• Hands‑on experience with service management platforms.
• Proficiency in ERP systems.
• Experience with ticketing systems.

What we offer

• Great Place to Work® certified company.
• Comprehensive pension plan and commuting allowance.
• 30 days paid holiday (with option to buy 3 additional days).
• Training and certification opportunities.
• High‑quality laptop/desktop, monitor, headphones and other necessary equipment.
• International team of 30+ nationalities and regular social events.