Supply Chain and Customer Service Manager (Mandarin Speaker)

About the role

Delta Electronics is looking for an experienced Supply Chain Planning and Customer Success Manager to lead its EMEA team supporting the Industrial, Medical, Automotive and Lighting (IMAL) business. The role drives demand and supply planning excellence, leads the regional S&OP process and ensures strong collaboration between Sales, Operations, Finance, Product Management and Manufacturing. It balances customer satisfaction, inventory optimisation and operational performance while supporting business growth across EMEA.

Key responsibilities

• Lead, coach and develop a team of four supply chain professionals.
• Drive demand planning and forecasting to improve forecast accuracy and business visibility.
• Manage supply planning across manufacturing sites in China, India and Slovakia.
• Optimise inventory levels while maintaining targeted customer service performance.
• Lead the EMEA Sales & Operations Planning (SOP) process and align cross-functional stakeholders.
• Identify and mitigate supply risks, capacity constraints and service challenges.
• Drive process improvement, standardisation, digitalisation and automation.
• Monitor and improve metrics such as forecast accuracy, OTIF, inventory turns, backlog, lead times and inventory health.
• Build organisational capability and scalable processes for EMEA growth.

Required profile

• Degree in Supply Chain Management, Operations Management, Industrial Engineering, Business Administration or a related field.
• 8+ years of experience in supply chain, planning, operations or logistics.
• 3+ years of people management experience.
• Experience managing international supply chains with manufacturing facilities in Asia and Europe.
• Preferred: experience in electronics, power electronics, industrial automation or a related industry.
• Fluent English and Mandarin.

Required skills

• Strong leadership in SOP, demand planning and supply planning.
• Analytical, problem-solving and decision-making skills.
• Stakeholder management and influencing.
• ERP systems, preferably SAP.
• Advanced Excel and data analysis.
• Project and change management experience.