Technical Support Engineer

About the role

As a Technical Support Engineer you will be the face of Carbon Robotics, delivering high‑quality, low‑friction support to customers using our laser‑weeding equipment and autonomy solutions. You will triage issues, gather diagnostics, and work closely with field engineers and sales teams to ensure an exceptional customer experience.

Key responsibilities

• Serve as the first point of contact for inbound customer communications.
• Troubleshoot and resolve issues with proprietary laser weeding equipment and systems.
• Gather appropriate diagnostic information.
• Meet established response expectations and ensure an exceptional customer experience.
• Support Carbon Robotics Field Support Engineers and Sales personnel in the field.
• Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs.
• Participate in on‑call rotation.
• Occasional travel may be required.

Required profile

• 2+ years in remote/telephone customer‑facing service and support.
• Experience creating and managing customer communication and tickets.
• Ability to follow complex instructions both written and oral.
• Strong relationship management and communication skills.
• Hands‑on technical troubleshooting in a Linux environment.

Required skills

• Linux

What we offer

• Competitive salaries.
• Pre‑IPO Stock Options.
• Fully‑paid medical, dental, and vision insurance for employee and dependents.
• Choice of PPO or HDHP/HSA.
• Virtual Care – Doctor on Demand.
• Employee Assistance Program.
• Mental Health HRA.
• Restricted Healthcare Travel support.
• Menopause Support.
• Life Insurance.
• Long Term Disability.
• Flexible PTO.
• 401(k) plan.
• Pet Insurance.
• Commuter Benefits.