Technical Support Specialist, Poultry EMEA

About the role

JBT Marel is strengthening its Poultry service organization and is looking for a Technical Support Specialist based in Boxmeer. You will provide technical support and expertise to customers, regional Technical Support teams and Field Service teams, acting as the reference for technical questions in your field of expertise and ensuring cases are handled in a timely way.

Key responsibilities

• Solve cases online or remotely and decide on follow-up actions according to the escalation process
• Advise internal stakeholders on technical solutions and case status
• Make sure field service engineers' debriefings are processed and Customer Support is informed of follow-up actions
• Update and register machine information in the Installed Base Management system
• Identify technical improvements that could lead to commercial opportunities
• Create and maintain service documentation (Service Info, Service Letter and Service Notice)
• Monitor, evaluate and coordinate technical feedback and identify structural issues
• Support the building of knowledge across regions and the industry/product group

Required profile

• Educational background in Mechatronics, Mechanical, Electrical or Software engineering, or matching working experience
• Excellent written and spoken English
• Proactive, with analytical and problem-solving skills
• Experience in field service or technical support is preferred

Required skills

• Strong technical background on high-level food processing equipment
• Knowledge of control systems

What we offer

• A competitive salary and secondary benefits such as 40 days of holiday
• High level of autonomy and trust in how you perform your work
• Clear objectives, realistic expectations and professional support
• A respectful, inclusive and safety-focused working environment