Support Engineer

About the role

Content Guru is a leading global provider of enterprise cloud Customer Experiences (CX) and contact centre solutions, and is at the forefront of the Generative AI evolution. We are looking for a technically skilled and passionate Support Engineer to provide exceptional technical solutions to our customers, ensuring their needs are met efficiently and effectively. As a key member of our global Support team, you will play a vital role in delivering outstanding customer experiences and driving continuous service improvement.

Key responsibilities

• Owning and managing customer incidents from initial report through to resolution.
• Prioritising and categorising issues effectively, escalating where necessary.
• Delivering software or infrastructure updates as part of the solution process.
• Following structured troubleshooting methodologies to diagnose and resolve technical issues.
• Maintaining clear and proactive communication with customers, ensuring they are informed at all times.
• Building and maintaining strong, trust‑based relationships with customers.
• Providing excellent customer service at all times.

Required profile

• Bachelor’s degree or equivalent in a STEM or Computer Science‑related subject.
• Fluent/native Dutch and English.
• Strong technical aptitude and problem‑solving skills.
• Experience communicating technical information to both technical and non‑technical audiences.
• Previous experience delivering customer service.
• Excellent written and verbal communication skills.
• A proactive and solution‑oriented mindset.