Account Manager – Restaurant Partnerships
OrderYOYO · Amsterdam
Job description
About the role
We are looking for a commercially aware and relationship‑driven Account Manager to join a brand‑new team that supports our most valuable restaurant partners. You will help restaurants grow, stay with us and get more from everything we offer.
Key responsibilities
- Managing a cohort of key restaurant partners
- Growing GMV within your accounts by helping partners increase orders through their app and website
- Running regular check‑ins with partners and gathering feedback to share with product and commercial teams
- Using CRM insights to spot performance gaps and recommend support or products
- Driving adoption of additional products and features such as marketing packages, ePOS and Self‑Service Kiosks
- Identifying upsell opportunities on existing products and services
- Protecting retention by spotting early signs of risk and acting before churn
- Collaborating closely with Onboarding, Sales and Support to deliver a joined‑up experience
Required profile
- Experience in account management, customer success or a client‑facing commercial role (preferred but not required)
- Strong relationship‑building skills and ability to earn trust quickly
- Commercial awareness – understanding how customers make money and helping them increase revenue
- Comfort with data, turning dashboard insights into clear recommendations
- Organized, proactive and able to manage accounts, prioritize and follow through
- Confident communicator over the phone
What we offer
- Monthly Friday socials and regular ad‑hoc socials
- Quarterly conferences and training days
- Employee awards
- Holiday buying scheme
- Wellness Wednesdays
- Personal development plans and genuine career development opportunities
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Published 10 uur geleden
Expires over 1 maand
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OrderYOYO
Amsterdam
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