Account Manager – Restaurant Partnerships

About the role

We are looking for a commercially aware and relationship‑driven Account Manager to join a brand‑new team that supports our most valuable restaurant partners. You will help restaurants grow, stay with us and get more from everything we offer.

Key responsibilities

• Managing a cohort of key restaurant partners
• Growing GMV within your accounts by helping partners increase orders through their app and website
• Running regular check‑ins with partners and gathering feedback to share with product and commercial teams
• Using CRM insights to spot performance gaps and recommend support or products
• Driving adoption of additional products and features such as marketing packages, ePOS and Self‑Service Kiosks
• Identifying upsell opportunities on existing products and services
• Protecting retention by spotting early signs of risk and acting before churn
• Collaborating closely with Onboarding, Sales and Support to deliver a joined‑up experience

Required profile

• Experience in account management, customer success or a client‑facing commercial role (preferred but not required)
• Strong relationship‑building skills and ability to earn trust quickly
• Commercial awareness – understanding how customers make money and helping them increase revenue
• Comfort with data, turning dashboard insights into clear recommendations
• Organized, proactive and able to manage accounts, prioritize and follow through
• Confident communicator over the phone

What we offer

• Monthly Friday socials and regular ad‑hoc socials
• Quarterly conferences and training days
• Employee awards
• Holiday buying scheme
• Wellness Wednesdays
• Personal development plans and genuine career development opportunities