Customer Operations Coordinator

About the role

Relocify is a Dutch company that helps expats and employers find long-term rental housing in the Netherlands. As part of its Delivery team, you become the main point of contact for each client after they commit to working with the company, keeping them informed and engaged until they receive their keys. The role is full-time.

Key responsibilities

• Take over clients and review their profile, search criteria and documents before the search begins
• Act as the client's main contact during the search via in-app chat, email and phone
• Set realistic expectations on budget, location and timelines and explain how the Dutch rental market works
• Monitor client activity, viewing requests and feedback, and step in when engagement drops or requests do not match stated criteria
• Explain offer outcomes, rental contracts and next steps such as deposit, payments and check-in

Required profile

• At least 1.5 years of experience in customer service, operations or real estate coordination
• Strong organization and follow-through
• Eager to learn and understand the Dutch rental market

Required skills

• Fluent English, written and spoken
• Comfortable handling multiple tasks at once

What we offer

• Full-time role with a strong base salary
• Unlimited vacation days per year
• EU working hours, Monday to Friday, 9:00-17:00 CET
• Small, international team with fast growth and a casual startup environment