Customer Sales Support

About the role

Delta Electronics is looking for a Customer Sales Support person to help grow its business in the EMEA region. You will support the Sales team and other departments by handling customer orders, managing forecasts and keeping customers satisfied. The position is full-time.

Key responsibilities

• Receive, check and process customer orders in SAP, checking and confirming delivery dates
• Follow up with customers or internal departments on missing or incorrect data
• Monitor the order backlog and proactively initiate expedites to meet the requested delivery date
• Manage customer forecasts, compare forecast demand with actual orders and coordinate actions with supply chain, sales and customers
• Create shipments in SAP, release them to the warehouse and prepare shipping documents
• Coordinate special shipping arrangements with the warehouse, transportation company and SCM team
• Issue invoices and proforma invoices, review accounts receivable and follow up overdue invoices
• Support customer inquiries on availability, price and product information, and maintain customer master data and price data in SAP/SPS
• Handle inbound and outbound call inquiries professionally and promptly, and follow up on previous contacts

Required profile

• At least 3 years of experience as an Order Processor and Customer Sales Support
• Excellent verbal and written English; knowledge of another European language is preferable
• Experience in a similar industrial market segment is a plus
• Ability to work under pressure, prioritize and solve problems
• Quick judgment for different customer requests and an international mindset
• Strong team player who can manage different stakeholders independently

Required skills

• SAP transactions
• Office software: PowerPoint, Excel, Word, Outlook
• Good communication and organizing skills