EMEA Senior Business Operations Specialist

About the role

Delta Group established its EMEA operation in 1995 with the region headquarters in Hoofddorp near Amsterdam, dedicated to energy-saving solutions. This role is the central operational and analytical anchor for the EMEA region, working as a key individual contributor who provides visibility across solution and branded product businesses by consolidating data, monitoring performance and driving cross-functional alignment.

Key responsibilities

• Coordinate daily business operations across the EMEA region for solution and branded product lines, track KPIs, run revenue gap analyses and help build recovery plans
• Work with cross-country teams to find operational bottlenecks and logistics risks, and support process improvements
• Roll out and monitor process implementations and digital transformation, ensuring compliance with regional and global operational, commercial and financial standards
• Manage the partner lifecycle (contracts, onboarding, termination, performance reviews), develop partner programs and organize workshops and events
• Use AI and digital tools to structure, analyse and visualise transaction data, and drive DMS and CRM enablement with IT and HQ
• Maintain the SharePoint knowledge hub, operational FAQs, regional portal and data dashboards

Required profile

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management or a related discipline
• 10+ years of experience in Business Operations, Commercial Operations, Sales Operations or Customer Operations in international settings
• Proven experience leading and optimising end-to-end business processes across Sales, Customer Service, Supply Chain, Logistics, Finance and Operations
• Experience leading ERP implementation, business system optimisation and digital transformation projects
• Fluency in English and Chinese; another European language is an advantage

Required skills

• ERP systems (SAP)
• CRM and sales pipeline management
• Business process mapping and governance, performance reporting and data analysis
• Advanced Microsoft Excel