Customer Success Manager

About the role

As a Customer Success Manager for the Benelux region, you will act as a trusted advisor to top customers from deployment through renewal. You will inspire adoption, support expansion, and leverage your technical and customer‑facing expertise to ensure customers achieve success with Cato’s cloud networking and security platform.

Key responsibilities

• Maintain the health of assigned accounts, ensuring customers realize the full value of their investment and continue to grow with Cato.
• Develop strong relationships with key stakeholders across the customer organization and with internal teams such as Sales, R&D, Support Engineering, and Customer Success.
• Own and orchestrate the post‑sales motion, including Quarterly Business Reviews, product adoption assessments, renewals, and upsell opportunities.

Required profile

• 5+ years of experience in Customer Success or sales at a high‑growth SaaS or technology vendor.
• Experience with networking, security, or AI software solutions.
• Understanding of AI security fundamentals and emerging risks (e.g., GenAI usage, data leakage) – a plus.
• Excellent communication and presentation skills, able to convey complex ideas concisely to diverse audiences.
• Strong listening ability to uncover customer needs and devise sustainable solutions.
• Proven influence and persuasion skills to become a trusted advisor for key stakeholders.
• Highly organized, capable of thriving in a fast‑paced, nimble environment.
• Effective problem‑solver with ownership mindset.
• Willingness to travel up to 25% of the time.
• Dutch language skills are preferred.

Required skills

• Networking
• Security
• AI Software