Front Office Manager – Opening Mama Shelter Amsterdam

About the role

Mama Shelter Amsterdam is looking for a Front Office Manager to open its new property. As head of department, you will recruit, train, lead and coordinate the front office team while ensuring every guest receives a personalised, warm welcome throughout the day. You act as the direct link between staff, your team and management, and you are responsible for handling customer issues and complaints to retain guests.

Key responsibilities

• Recruit, train, lead and coordinate the front office team
• Act as the direct spokesperson between staff, team and management
• Manage and resolve customer issues and complaints
• Help market the hotel's services, including the shop, restaurant and events
• Ensure the customer experience is perfect

Required profile

• Fluent English; comfort in Dutch is a plus, other languages are a bonus
• Natural, effective leadership and ability to identify and develop talent
• Able to mobilise human, financial and administrative resources and to drive sales and optimise occupancy
• Excellent customer relations, confidentiality and a hands-on approach
• Experience with Opera Cloud is an advantage

The selection process includes an initial telephone interview with the People & Culture team, followed by a remote or in-person meeting, with a decision given within two to three weeks.