FSO Engineer / Desktop Support Engineer (Band 2)

About the role

A client site in Tilburg, Netherlands is looking for a dedicated Band 2 FSO Engineer / Desktop Support Engineer for an onsite support role starting on 1 July 2026. The engineer provides day-to-day onsite and remote desktop support, troubleshoots hardware and software issues, manages incidents through a ticketing system and ensures high levels of customer support and operational consistency. Candidates must be able to communicate in both English and Dutch.

Key responsibilities

• Provide first and second-line technical support for end users
• Troubleshoot and resolve hardware, software, printer and application issues
• Provide onsite and remote desktop support services
• Log, track, update and resolve incidents in the ticketing system
• Support Windows operating systems and Microsoft Office applications
• Install, configure, upgrade and troubleshoot desktops, laptops and peripherals
• Perform break-fix support and preventative maintenance
• Troubleshoot network connectivity and basic networking issues
• Work with third-party vendors on complex problems and support mobile devices (iOS, Android) and Apple/Mac users where required
• Escalate unresolved issues and maintain SLA compliance with timely status updates
• Support IT projects and after-hours activities when required

Required profile

• Minimum 2 years of onsite desktop support experience
• Experience supporting enterprise users in a corporate environment
• Experience with ITSM/ticketing tools
• Basic networking knowledge and troubleshooting experience
• Bachelor's degree in Computer Science, Information Technology or a related field preferred
• Eligible to work in the Netherlands; immediate availability or short notice preferred
• Strong analytical, communication and customer service skills, good documentation and reporting, and willingness to work after hours or on weekends

Required skills

• Windows 7, 8.1 and 10 support
• Microsoft Office 365
• Active Directory and Group Policy
• Desktop/laptop hardware troubleshooting and printer support
• Cisco Jabber support
• Mobile device management (iOS and Android)
• Enterprise antivirus and encryption solutions
• Basic Mac OS support
• Preferred certifications: CompTIA A+, Microsoft Certified Professional (MCP) or equivalent