Order Fulfillment Coordinator

About the role

Delta Electronics' EMEA operation, headquartered in Hoofddorp near Amsterdam since 1995, is looking for an Order Fulfillment Coordinator. The role acts as the main point of contact for customers on order management, delivery status and logistics questions, and coordinates the end-to-end order process with Sales, Supply Chain, Warehouse and other teams.

Key responsibilities

• Receive, validate and process customer orders accurately in SAP, in line with customer requirements and company policies.
• Monitor orders from entry through delivery, keeping customers informed and resolving issues proactively.
• Coordinate outbound shipments with the warehouse and track delivery performance, shipment exceptions, transport status and proof of delivery discrepancies.
• Investigate shipment damage, delivery issues and customer claims together with the warehouse teams.
• Maintain accurate customer master data, order records and documentation in the ERP system, and handle customer inquiries, complaints and follow-ups.
• Track order backlog and delivery performance to support service level targets, and contribute to continuous improvement of order fulfillment and customer service processes.
• Ensure compliance with customer requirements, shipping procedures, import/export regulations and internal policies.

Required profile

• Intermediate Vocational Education (MBO) level or equivalent.
• 1-3 years of experience in order fulfillment, order management, customer service, logistics or supply chain operations in an international setting.
• Experience in ICT, electronics, technology or related industries is preferred.
• Fluent English, written and spoken; Chinese or another foreign language is an advantage.

Required skills

• Hands-on ERP experience, preferably SAP, including order entry, processing and customer data maintenance.
• Proficiency in Microsoft Office, especially Excel, Outlook and Teams.
• Strong customer orientation, communication and stakeholder management, problem-solving and organisational skills.