SAP OTC Specialist - Customer Service Process & Systems

About the role

IFF, a global leader in flavors, fragrances, food ingredients and health & biosciences, is looking for a specialist for its Health & Biosciences division. This is a hybrid role based in Leiden, Netherlands, offered as a 2-year project assignment. As the internal subject matter expert for Order-to-Cash (OTC) systems, you will guide stakeholders regionally and globally, support system use and help improve OTC processes.

Key responsibilities

• Provide regional and global guidance and expertise to stakeholders on OTC systems
• Support internal and external customers with advanced system support, troubleshooting and escalation
• Support integrations for new clients, including testing, so that changes do not affect other data or processes
• Collaborate with other departments and suppliers, and act as gatekeeper of approvals, procedures, data integrity and compliance
• Contribute to process improvements, workflows, documentation and standard operating procedures
• Train colleagues and new recruits through coaching and presentations
• Drive continuous improvement and KPI performance, and work with Regional Customer Service teams on process enhancements

Required profile

• Bachelor's degree (no specific major required)
• At least 3 years of experience in Customer Service or Supply Chain
• Strong business communication in English and ability to influence stakeholders
• Project management skills, excellent analytical and quantitative abilities
• Collaborative, cross-cultural mindset suited to a global environment

Required skills

• Knowledge of SAP OTC processes and systems
• Advanced understanding of business processes and procedures
• Nice to have: SAP OTC training, Six Sigma certification, APICS certification, and Microsoft Office (Word, Excel, PowerPoint)

What we offer

• 8% holiday allowance and a competitive annual bonus scheme and long-term incentive plan for eligible roles
• Individual choice budget, 25 vacation days plus additional ADV days
• Commuting allowance or public transport reimbursement, or a lease car depending on the role
• Pension scheme, company-paid disability insurance and enhanced parental leave
• Employee assistance program and employee resource groups